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Live Webcast Replay

Navigating Difficult Conversations


Total Credits: 1 including 1 Communications and Marketing - Non-technical

Average Rating:
   196
Categories:
ACPEN Industry Institute |  Personal Development
Faculty:
Jill Schiefelbein
Course Levels:
Basic
Duration:
1 Hour
License:

Dates


Description

Being a leader often requires having difficult conversations and negotiating the boundaries of relationships and organizational needs. Navigating conversations where one person wants another to change behavior can be quite tricky. How do you do this in the most effective way, without making it personal, and in a way that results in direct results? In this session, we'll uncover a handful of strategies to drive results with your communication.

Basic Course Information

Learning Objectives
  • How to keep feedback discussions from getting heated or personal
  • Strategies for communicating your position without coming across as confrontational
  • Common reasons communication fails, and how to avoid them
  • How to create and organize messages for maximum persuasive impact

Major Subjects
  • Communication
  • Relationship Management
  • Leadership & Navigation

Course Materials

Faculty

Jill Schiefelbein's Profile

Jill Schiefelbein Related Seminars and Products


Jill Schiefelbein is an award-winning entrepreneur, author, and communication strategist. She taught business communication at Arizona State University for 11 years before venturing into entrepreneurship. Jill’s business, The Dynamic Communicator®, helps organizations navigate the physical and digital communication spaces to attract customers, increase sales, and lead more impactful teams. Her latest book, Dynamic Communication: 27 Strategies to Grow, Lead, and Manage Your Business hit stores March 2017. Jill is currently pursuing her doctorate degree at the University of South Florida's Muma College of Business, where she's studying the impact of artificially intelligent video avatars in the customer experience lifecycle in business-to-business sales--an exciting new field of study at the intersections of synthetic media, communication, and relational commerce.


Additional Info

Basic Course Information

Prerequisites None
Advanced Preparation None
Designed For Anyone
Original Recording Date 09/10/18
Yellow Book No
Course Developer Jill Schiefelbein
Date Added to Catalog 09/06/2018

Additional Information

Complaint Resolution Policy Please contact Anne Taylor for any complaints. anne.taylor@acpen.com, (972-377-8199).
Official Registry Statement

Business Professionals' Network, Inc. is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org


Instructional Delivery Method Group Internet Based
Course Registration Requirements Online Registration
Refund/Cancellation Policy Please contact the ACPEN help desk 1-877-602-9877 or help@acpen.com if you wish to cancel your attendance for a previously purchased webcast and are requesting a refund or transfer.

Promo Video

Reviews

5
4
3
2
1

Overall:      4.8

Total Reviews: 196

Comments

Julie Farias J

"This is the second or third presentation of hers I've listened to & I really like how she presents her materials."

Laura Burt L

"Jill is a very articulate speaker. Enjoyed her presentation immensely."

Ana O

"This course should not have an expiration date."

Lori R

" "

Eric K - Houston, Texas

"Very clear and precise speaker. Extremely knowledgeable "

Mary Wilkes M

" "

Su Huynh S - Arlington, Texas

" "

Leslie A

"Jill is an excellent presenter."

Gerald S - Knoxville, Tennessee

"I love Jill's enthusiasm and the ability to keep my attention thru the entire course"

Mary Watts M

"Very good presenter!"